Common questions.

Members can enter the facility any hour of the day, every day of the year, using their physical Elk Fitness key fob. You'll pick up your fob at the gym after completing online signup.

We bill bi-weekly to the card on file. A $100 joining fee is charged at signup. We use Helcim for secure, tokenized card handling — Elk Fitness never stores your raw card details.

Cancellation terms depend on your plan. See our Cancellation Policy for full details. Short-term plans (3 month) have flexible cancellation; longer commitments lock in lower rates.

We'll notify you by email and SMS and automatically retry. Persistent failure may temporarily suspend access until your account is current. We always reach out before any further action.

Yes — government-issued photo ID is required to verify your identity during signup, in person or via the online flow.

Yes, free on-site parking is available at our Didsbury facility.